WIN96 takes every member's privacy seriously. Learn how we collect, use, store, and protect your personal data to the highest security standards.
We don't just comply with the law — we go beyond the minimum standards to ensure your data is truly secure.
All data transmitted between your device and WIN96 servers is protected with 256-bit SSL encryption. No one can intercept your personal or financial information while in transit.
Members' personal data is stored on servers protected by multi-layered firewalls and a real-time intrusion detection system. Internal access to member data is restricted and audited on a regular basis.
WIN96 never sells, rents, or trades members' personal data with external parties for marketing or commercial purposes. Your data is used solely for the purposes stated in this policy.
As a WIN96 member, you have the right to access, correct, or request deletion of your personal data at any time. Our support team is ready to help you exercise these rights.
You may opt out of receiving any marketing communications from WIN96 at any time through your account settings. Your preference will be fully respected and enforced within 48 hours.
WIN96 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards. We conduct regular internal compliance reviews to ensure ongoing adherence.
This Privacy Policy describes our practices regarding personal data. By using the WIN96 platform, you agree to the collection and use of data as outlined here. We only collect data that is necessary and always prioritise the security of your information.
WIN96 ("we", "Platform", or "the Company") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the WIN96 platform — including the website, mobile app, and all related services.
This policy applies to all users who register an account, visit our website, or interact with any WIN96 service. Please read this policy carefully. If you do not agree with any part of this policy, please discontinue use of our platform.
We comply with Malaysia Personal Data Protection Act 2010 (PDPA) and applicable international standards across all our data handling practices. The processing of your personal data is based on service necessity, legal compliance, and your voluntarily given consent.
WIN96 collects various types of personal data depending on your interactions with our platform. Below are the categories of data we collect and their purposes:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identity card / passport number | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, account holder name, digital wallet details | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Usage Data | Game history, betting records, login activity | Automated platform monitoring |
| Communication Data | Support chat records, emails sent to us | Customer support interactions |
WIN96 does not collect sensitive data such as health information, religious beliefs, or political views unless required by law. Should we need to collect such data in specific circumstances, your explicit consent will be sought beforehand.
The personal data we collect is used solely for the following legitimate and stated purposes. We will not use your data for any other purpose without notifying you in advance:
WIN96 does not sell or rent your personal data to any third party. However, in the following limited situations, we may need to share your data:
All third parties receiving WIN96 member data must sign a data processing agreement requiring them to protect that data to the same or higher standards that we apply.
The security of your personal data is win96's top priority. We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, loss, or damage:
While WIN96 takes all reasonable steps to protect your data, security also depends on your own actions. Keep your password strong, never share it with anyone, and always log out when using a public device.
WIN96 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the WIN96 platform. Continued use of our platform after the cookie notice is displayed is considered your consent to the use of cookies as described.
As a WIN96 member residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 and our internal policies:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of personal data in certain situations permitted by law.
Request that we restrict the processing of your data under certain circumstances.
Receive your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, please contact our privacy team via email or live chat. We will respond within 30 working days from the date the request is received. Identity verification may be required before the request is processed.
WIN96 retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law:
Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.
WIN96 is a platform that exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from minors. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and terminate the relevant account.
If you become aware that an individual under 18 has registered on WIN96, please notify us immediately through our support channels. We take child protection seriously.
WIN96 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to members via in-platform notifications or registered email at least 14 days before the amendment takes effect.
The "Updated" date at the top of this page reflects the date of the latest amendment. Continued use of the WIN96 platform after the amendment takes effect constitutes your acceptance of the latest version of this Privacy Policy.
We encourage you to review this page regularly to stay informed about how we protect your information. A version history of our Privacy Policy is available upon request through our support channels.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how WIN96 handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 working days. For formal requests relating to personal data rights, the response period is up to 30 working days in accordance with legal requirements.
WIN96 believes that member trust is our most valuable asset. We continue to invest in the best technologies and processes to ensure your personal data remains safe and responsibly managed.
WIN96 safeguards every detail of your personal data with industry-grade encryption and security systems. Focus on the game — we'll take care of your privacy.